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Customer Support Manager

Data-Driven Lab

is an international IT company headquartered in Belgrade. We develop products in different business industries like fintech, edtech, and analysis. Nowadays, our products are represented in 150 countries.
Our goal is to make our products the most convenient in the world. We use research, data analysis, and optimized marketing to achieve our goal.
There are over 450 people on our team. We offer relocation to Serbia as well as remote work.
We have set ambitious goals for ourselves, so we gather the most vital professionals in various fields. Those who are not afraid of professional challenges and know how to approach them. You will work in a community of like-minded people and become part of a team of professionals in your field. Among our colleagues are guys from telecommunications, fintech, and IT market leaders (Bolt, Tele2, Google, and others).
You will
— Consult clients via live chat, email, and phone.

— Communicate with other departments, exchange information with them, and help to solve our clients' problems.

— Provide reports and fix abnormal events on the shift.

— Be flexible, positive, and kind to customers and colleagues.
It’s a match if you
— You speak English fluently.

— You have excellent communication skills and quick and efficient problem-solving abilities.

— Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.

— You are ready for shifts - work at night and at a daytime.
We offer
— Relocation to Serbia: tickets for an employee, their family members, or a partner, rental housing, relocation bonus, help with applying for a residence permit.

— Work in multicultural team: our employees live and work in 18 countries.

— Educational courses in Serbia and abroad, onboarding meetings for understanding highly specialized topics, and participation in journal clubs.

— Ability to influence results and processes.

— Comfortable conditions. We offer basic benefits accepted in modern companies: competitive salary, cozy, and comfortable offices, hybrid work schedule or remote work, medicine, sports, and hobby compensation. We strive for more.
We have set ambitious goals for ourselves, so we gather the most vital professionals in various fields. Those who are not afraid of professional challenges and know how to approach them. You will work in a community of like-minded people and become part of a team of professionals in your field. Among our colleagues are guys from telecommunications, fintech, and IT market leaders (Bolt, Tele2, Google, and others).
You will
— Consult clients via live chat, email, and phone.

— Communicate with other departments, exchange information with them, and help to solve our clients' problems.

— Provide reports and fix abnormal events on the shift.

— Be flexible, positive, and kind to customers and colleagues.
It’s a match if you
— You speak English fluently.

— You have excellent communication skills and quick and efficient problem-solving abilities.

— Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.

— You are ready for shifts - work at night and at a daytime.
We offer
— Relocation to Serbia: tickets for an employee, their family members, or a partner, rental housing, relocation bonus, help with applying for a residence permit.

— Work in multicultural team: our employees live and work in 18 countries.

— Educational courses in Serbia and abroad, onboarding meetings for understanding highly specialized topics, and participation in journal clubs.

— Ability to influence results and processes.

— Comfortable conditions. We offer basic benefits accepted in modern companies: competitive salary, cozy, and comfortable offices, hybrid work schedule or remote work, medicine, sports, and hobby compensation. We strive for more.

Want to join our team?

If you like complex products and challenging tasks, send your resume.

Tell us why you want to work with us in your CV.
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