UX Research Lead

Office/Remote, Belgrade
You will foster the UX ecosystem in our products.

As the UX Research Lead, you will drive the product from conceptualization to launch and forward, creating a positive company vision.


job UX Research Lead
Our big and ambitious goals require the best talents. You’ll be brought into the fold of professionals with breadth and depth skills. Together, we’ll brainstorm nonstop, inspire each other, research, and resolve challenges. Top telecommunications, fintech, and IT specialists work with us (Google, Bolt, Tele2, and others).
So we need you too.

Our team

  • Shape the UX research strategy together with Product, Design, and Market Research teams

  • Collaborate with internal teams to share research insights and findings

  • Build a strong UX research team to form a deeper understanding of our key regions — Europe, APAC, and LATAM

  • Use your UX talents to create and lead UX research plans

  • Monitor the impact of the implemented projects and develop the applied techniques

  • Create guides on qualitative and quantitative UX research methods such as studies on remote, hybrid, and on-site work, user- and stakeholder interviews, usability testing, online surveys, user journey mapping, etc.

  • Generate ideas and ignite your team with them

  • Foster a diverse and inclusive environment in the workplace

Your future

  • 5+ years of relevant working experience

  • Hands-on experience with research methods – from conceptualization to launch

  • Knowledge of the most common UX research tools

  • Background in building and setting research strategy that connects with the business strategy

  • Ability to work in an ambiguous, fast-moving environment and under pressure deadlines

  • Experience building teams over time through hiring, growing and retaining high-performing researchers

  • Ability to train and mentor team members

  • Strategic and critical thinker with a data-driven mindset

  • Challenge seeker

  • High English language skills, both verbal and written

It would be an advantage:

  • Additional languages

  • International research

  • A degree in Sociology, Psychology, Human Factors, or other adjacent fields

We expect from you

We offer

A chance to work alongside the most qualified professionals in their fields. It includes opportunities for networking, knowledge-sharing, and taking training courses at the company's expense.
The development of expertise
Relocation opportunities
An opportunity to relocate to Serbia after the end of a probation period. Our assistance includes transportation, rental housing, relocation bonuses, and residency registration processes.
Friendly atmosphere in a multicultural office and active corporate life. Also, you can enjoy a hybrid schedule – work either from the office or remotely. The start of the working day is flexible (from 8 to 11 am).
Comfortable conditions
We are free from exhausting bureaucratic processes and a huge number of approvals. A comfortable workflow lets you make a great impact on the development and alignment of global operations.
An ability to influence the end product
Competitive salary and an advanced C&B system (medicine, sports,additional compensation payment during sick leave, etc.)

How to apply

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