Support Task Manager
Data-Driven Lab
is an international IT company headquartered in Belgrade. We develop products in different business industries like fintech, edtech, and analysis. Nowadays, our products are represented in 150 countries.
Our goal is to make our products the most convenient in the world. We use research, data analysis, and optimized marketing to achieve our goal.
There are over 450 people on our team. We offer relocation to Serbia as well as remote work.
There are over 450 people on our team. We offer relocation to Serbia as well as remote work.
We have set ambitious goals for ourselves, so we gather the most vital professionals in various fields. Those who are not afraid of professional challenges and know how to approach them. You will work in a community of like-minded people and become part of a team of professionals in your field. Among our colleagues are guys from telecommunications, fintech, and IT market leaders (Bolt, Tele2, Google, and others).
You will
— Consult clients via email mainly (there can be tasks to consult clients via chats or phone).
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems and Atlassian systems (Jira and Confluence).
— Assist colleagues from different teams.
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems and Atlassian systems (Jira and Confluence).
— Assist colleagues from different teams.
It’s a match if you
— You speak English fluently.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts — night and daytime.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts — night and daytime.
We offer
— Work in a multicultural team: our employees live and work in 18 countries.
— Educational courses, onboarding meetings for understanding highly specialized topics, and participation in journal clubs.
— Ability to influence results and processes.
— Comfortable conditions: competitive salary, cozy and comfortable offices, a hybrid work schedule, medicine, sports, and hobby compensation. We strive for more.
— Educational courses, onboarding meetings for understanding highly specialized topics, and participation in journal clubs.
— Ability to influence results and processes.
— Comfortable conditions: competitive salary, cozy and comfortable offices, a hybrid work schedule, medicine, sports, and hobby compensation. We strive for more.
We have set ambitious goals for ourselves, so we gather the most vital professionals in various fields. Those who are not afraid of professional challenges and know how to approach them. You will work in a community of like-minded people and become part of a team of professionals in your field. Among our colleagues are guys from telecommunications, fintech, and IT market leaders (Bolt, Tele2, Google, and others).
You will
— Consult clients via email mainly (there can be tasks to consult clients via chats or phone).
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems and Atlassian systems (Jira and Confluence).
— Assist colleagues from different teams.
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems and Atlassian systems (Jira and Confluence).
— Assist colleagues from different teams.
It’s a match if you
— You speak English fluently.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts — night and daytime.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts — night and daytime.
We offer
— Work in a multicultural team: our employees live and work in 18 countries.
— Educational courses, onboarding meetings for understanding highly specialized topics, and participation in journal clubs.
— Ability to influence results and processes.
— Comfortable conditions: competitive salary, cozy and comfortable offices, a hybrid work schedule, medicine, sports, and hobby compensation. We strive for more.
— Educational courses, onboarding meetings for understanding highly specialized topics, and participation in journal clubs.
— Ability to influence results and processes.
— Comfortable conditions: competitive salary, cozy and comfortable offices, a hybrid work schedule, medicine, sports, and hobby compensation. We strive for more.
Want to join our team?
If you like complex products and challenging tasks, send your resume.
Tell us why you want to work with us in your CV.
Tell us why you want to work with us in your CV.
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