Customer support
manager (English)
Data-Driven Lab
is an international IT company headquartered in Belgrade. We develop products in different business industries like fintech, edtech, and analysis. Nowadays, our products are represented in 150 countries.
Our goal is to make our products the most convenient in the world. We use research, data analysis, and optimized marketing to achieve our goal.
There are over 450 people on our team. We offer relocation to Serbia as well as remote work.
There are over 450 people on our team. We offer relocation to Serbia as well as remote work.
We have set ambitious goals for ourselves, so we gather the most vital professionals in various fields. Those who are not afraid of professional challenges and know how to approach them. You will work in a community of like-minded people and become part of a team of professionals in your field. Among our colleagues are guys from telecommunications, fintech, and IT market leaders (Bolt, Tele2, Google, and others).
You will
— Consult clients via live chat, email, and phone.
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems.
— Assist colleagues from different teams.
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems.
— Assist colleagues from different teams.
It’s a match if you
— You speak English fluently.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts - night and daytime.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts - night and daytime.
We offer
— Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
— You get to affect the result. There’s no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
— Comfortable conditions. Hybrid schedule or remote work– you can combine work in the office with remote work. A friendly atmosphere of a multicultural office. Rich corporate life.
— Stability. Competitive official salary, advanced benefits system (medicine, sports, additional pay on sick leave, etc.).
— You get to affect the result. There’s no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
— Comfortable conditions. Hybrid schedule or remote work– you can combine work in the office with remote work. A friendly atmosphere of a multicultural office. Rich corporate life.
— Stability. Competitive official salary, advanced benefits system (medicine, sports, additional pay on sick leave, etc.).
We have set ambitious goals for ourselves, so we gather the most vital professionals in various fields. Those who are not afraid of professional challenges and know how to approach them. You will work in a community of like-minded people and become part of a team of professionals in your field. Among our colleagues are guys from telecommunications, fintech, and IT market leaders (Bolt, Tele2, Google, and others).
You will
— Consult clients via live chat, email, and phone.
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems.
— Assist colleagues from different teams.
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems.
— Assist colleagues from different teams.
It’s a match if you
— You speak English fluently.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts - night and daytime.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts - night and daytime.
We offer
— Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
— You get to affect the result. There’s no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
— Comfortable conditions. Hybrid schedule or remote work– you can combine work in the office with remote work. A friendly atmosphere of a multicultural office. Rich corporate life.
— Stability. Competitive official salary, advanced benefits system (medicine, sports, additional pay on sick leave, etc.).
— You get to affect the result. There’s no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
— Comfortable conditions. Hybrid schedule or remote work– you can combine work in the office with remote work. A friendly atmosphere of a multicultural office. Rich corporate life.
— Stability. Competitive official salary, advanced benefits system (medicine, sports, additional pay on sick leave, etc.).
Want to join our team?
If you like complex products and challenging tasks, send your resume.
Tell us why you want to work with us in your CV.
Tell us why you want to work with us in your CV.
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