Customer Support Manager
Data-Driven Lab
Our customer portfolio includes solutions for traders available in 150 countries.
Our expertise includes SEO, search and display advertising, social media marketing and management, retargeting strategies, content creation, and analytics. We build tailored marketing solutions to boost visibility, drive traffic, and increase customer engagement.
Our expertise includes SEO, search and display advertising, social media marketing and management, retargeting strategies, content creation, and analytics. We build tailored marketing solutions to boost visibility, drive traffic, and increase customer engagement.
We are an international IT company developing products for fintech, edtech, and analytics industries. Alongside product development, we help businesses grow with a full range of digital marketing services.
We have set ambitious goals for ourselves, so we gather the most vital professionals in various fields. Those who are not afraid of professional challenges and know how to approach them. You will work in a community of like-minded people and become part of a team of professionals in your field. Among our colleagues are guys from telecommunications, fintech, and IT market leaders.
You will
— Consult clients via live chat, email, and phone.
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems.
— Assist colleagues from different teams.
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems.
— Assist colleagues from different teams.
It’s a match if you
— You speak English fluently.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts - night and daytime.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts - night and daytime.
We offer
— Work in a multicultural team: our employees live and work in 18 countries.
— Educational courses, onboarding meetings for understanding highly specialized topics, and participation in journal clubs.
— Ability to influence results and processes.
— Comfortable conditions: competitive salary, cozy and comfortable offices, a hybrid work schedule, medicine, sports, and hobby compensation. We strive for more.
— Educational courses, onboarding meetings for understanding highly specialized topics, and participation in journal clubs.
— Ability to influence results and processes.
— Comfortable conditions: competitive salary, cozy and comfortable offices, a hybrid work schedule, medicine, sports, and hobby compensation. We strive for more.
We have set ambitious goals for ourselves, so we gather the most vital professionals in various fields. Those who are not afraid of professional challenges and know how to approach them. You will work in a community of like-minded people and become part of a team of professionals in your field. Among our colleagues are guys from telecommunications, fintech, and IT market leaders.
You will
— Consult clients via live chat, email, and phone.
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems.
— Assist colleagues from different teams.
— Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
— Provide reports and observe abnormal events on the shift.
— Resolve disputes and conflicts with clients.
— Work with CRM systems.
— Assist colleagues from different teams.
It’s a match if you
— You speak English fluently.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts - night and daytime.
— You have excellent communication skills and quick and efficient problem-solving abilities.
— Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
— You are ready for combined shifts - night and daytime.
We offer
— Work in a multicultural team: our employees live and work in 18 countries.
— Educational courses, onboarding meetings for understanding highly specialized topics, and participation in journal clubs.
— Ability to influence results and processes.
— Comfortable conditions: competitive salary, cozy and comfortable offices, a hybrid work schedule, medicine, sports, and hobby compensation. We strive for more.
— Educational courses, onboarding meetings for understanding highly specialized topics, and participation in journal clubs.
— Ability to influence results and processes.
— Comfortable conditions: competitive salary, cozy and comfortable offices, a hybrid work schedule, medicine, sports, and hobby compensation. We strive for more.
Want to join our team?
If you like complex products and challenging tasks, send your resume.
Tell us why you want to work with us in your CV.
Tell us why you want to work with us in your CV.
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